Cancellation & Refunds

1. Cancelling your order

• You can cancel free of charge before our kitchen starts preparing your order. Call or WhatsApp us as soon as possible with your order number.
• For orders placed for a later time today or tomorrow, you can cancel up to 30 minutes before the time you chose.
• Once preparation has started, the order can't be cancelled or refunded.

2. If we cancel your order

We may cancel an order if a dish has sold out, the address is outside our delivery area or can't be reached, a price was shown wrongly, or we have to close early. If we cancel, you get a full refund of everything you paid, including the delivery fee.

3. Wrong, missing or spoiled items

If an item is missing, wrong, spilled or not fit to eat:

• Call or WhatsApp us within 2 hours of pickup or delivery, with your order number and a photo if you can
• We will replace the item or refund its price, as you prefer
• If the whole order is affected, we refund the whole order, including the delivery fee

4. When refunds don't apply

• Personal taste or spice preference (please still tell us; we read every message and rating)
• A wrong address or phone number given at the time of ordering
• No one available to receive the order after we tried for 15 minutes
• Complaints made more than 2 hours after pickup or delivery, or food that was stored or reheated after delivery

5. Failed or double payments

If money left your account but the order shows as unpaid, or you were charged twice for one order, call us with the UPI or Paytm reference number. We check with Paytm and either confirm the order or refund the extra amount in full. Payments that fail at the bank are usually reversed to your account automatically by your bank within 5–7 working days.

6. How and when refunds are paid

• Refunds go back to the way you paid: the same UPI account, card, bank account or Paytm wallet. Cash payments are refunded in cash at the restaurant.
• We start the refund within 1 working day of the cancellation or of approving your complaint.
• The money usually reaches you within 5–7 working days, depending on your bank or payment method.
• We refund the amount you actually paid. If a loyalty discount was applied, the discount is not paid out as cash.
• We don't charge any fee for cancellations or refunds.

7. How to ask for a refund

Call or WhatsApp us on the numbers below, or email vottikundalupavankalyan@gmail.com, with your order number, the problem and, for online payments, the payment reference number. We will confirm the refund on the same call or message. If you haven't received a refund after 7 working days, contact us again and we will follow it up with Paytm.

8. Changes to this policy

We may update this policy from time to time. Changes are posted on this page with a new date, and the version shown when you place an order applies to that order.