Terms & Conditions

1. About us

Maa Restaurant is a family restaurant at 8/133, Opposite SBI Town Branch, Puttur 517583, Tirupati District, Andhra Pradesh, India. We serve freshly cooked South Indian and Andhra food for dine-in, parcel pickup and home delivery in Puttur. In these terms, "we", "us" and "our" mean Maa Restaurant, and "you" means anyone who uses the website or orders from us.

2. Eligibility

You must be 18 or older, or ordering with the permission of a parent or guardian, to place an order online. You agree that the name, mobile number and address you give are true and your own, or that you have permission to use them.

3. Orders

• An order is confirmed only when our team accepts it on our order board. You can follow its status on the website.
• One online order can be up to ₹2,499 in total. For bigger orders, please call us.
• We may decline or cancel an order if a dish has sold out, the address is outside our delivery area, the details are incomplete or appear false, a price was shown wrongly, or we are closed. If you have already paid, you get a full refund.
• Dish availability and serving times can change during the day. A dish shown on the website is not a promise that it is available at that moment.

4. Pricing

• All prices are in Indian Rupees (₹) and are the prices on our live menu at the moment you place the order. The total is always worked out again on our server from the live menu, so the amount you pay matches the menu.
• Menu prices are final prices, inclusive of any applicable taxes. Delivery orders have a minimum of ₹499 in food and a delivery fee of ₹49. Any packing charge is shown in the basket before you order. There are no hidden charges.
• We may change prices, dishes and offers at any time without notice. A change never affects an order already placed.
• If a price is shown wrongly because of a typing or technical error, we will call you before preparing the order. You can then pay the correct price or cancel for a full refund.
• Discounts and loyalty rewards are worked out automatically, cannot be exchanged for cash and cannot be combined unless the basket shows them together.

5. Payment

You can pay online through the Paytm Payment Gateway (UPI, debit or credit card, net banking or wallet) or by UPI. Pickup and dine-in orders can also be paid in cash at the counter. Delivery orders are prepared only after payment is received. We never ask for your card number, UPI PIN or OTP; these are entered only on Paytm's or your UPI app's secure screen. Payments are also subject to Paytm's own terms.

6. Delivery, cancellation and refunds

Delivery areas, charges and times are explained in our Delivery (Shipping) Policy. When an order can be cancelled and how refunds are paid are explained in our Cancellation & Refund Policy. Both form part of these terms.

7. Food, allergies and quality

Our kitchen uses milk, nuts, wheat, mustard, sesame and other common allergens, and dishes are cooked in a shared kitchen. If you have an allergy or dietary need, tell us in the order note or call us before ordering. Photos show how a dish is served; portions and garnish can vary a little. Food is best eaten within two hours of pickup or delivery.

8. Use of the website

You may use this website only to view our menu, place genuine orders, follow your orders and contact us. You agree not to:

• Place fake, prank or duplicate orders, or use someone else's details without permission
• Try to break into, overload or disrupt the website, the owner portal or our payment pages
• Use bots or scripts to copy content or place orders
• Post abusive, false or unlawful messages or reviews

We may refuse orders from, or block, any phone number or network that misuses the website. We try to keep the website available and correct, but it may sometimes be unavailable for maintenance or reasons beyond our control. Maa AI dish suggestions are for guidance only; please check the dish details and tell us about allergies yourself.

9. Intellectual property

The name "Maa Restaurant", the Maa logo, the tagline "Let's Eat Together", and all text, dish photos, menu content, designs and software on this website belong to Maa Restaurant or are used with permission, and are protected by Indian copyright and trademark law.

You may view and share links to our pages for personal use. You may not copy, reproduce, edit, sell or use our name, logo, photos or content for any business purpose without our written permission. Names such as Paytm, UPI, WhatsApp and Google Maps belong to their own owners.

10. Limitation of liability

• To the fullest extent allowed by law, our total liability for any order is limited to the amount you paid for that order.
• We are not liable for indirect or consequential loss, such as a missed event or loss of business, caused by a late, cancelled or incorrect order.
• We are not responsible for delays or failures caused by events beyond our reasonable control, such as heavy rain, floods, strikes, power or internet outages, government orders, or failures of payment gateways, banks or UPI apps.
• We are not responsible for the services, content or privacy practices of third-party websites and apps linked from our website.
• Nothing in these terms limits any right you have under the Consumer Protection Act, 2019, the Food Safety and Standards Act, 2006 or any other law that cannot be limited by agreement.

11. Indemnity

If you misuse the website, give false details or break these terms, you agree to cover any loss, claim or cost this causes us.

12. Changes to these terms

We may update these terms from time to time. Changes are posted on this page with a new date, and the version shown here when you place an order applies to that order.

13. Governing law and disputes

These terms are governed by the laws of India. Please contact us first so we can put things right. Any dispute that cannot be settled is subject to the exclusive jurisdiction of the courts of Tirupati District, Andhra Pradesh.

14. Complaints and grievances

For any complaint about an order, a payment or this website, contact our grievance officer, Pavan Kalyan, on +91 78158 66298 or at vottikundalupavankalyan@gmail.com. You can also call or WhatsApp the restaurant on the numbers below. We acknowledge every complaint within 48 hours and aim to resolve it within 7 days, and in any case within one month.